Tags Posts tagged with "listening"



It may be mission impossible, but you must convince them to open their minds. If they continue to insist their mind is open and remain certain of their position, explain that certainty exists only with a closed mind.


Passive listening does not demonstrate the respect they deserve. As no doubt you can imagine, an Active Engager usually generates quite a different feeling – one of trust and respect.


You might think you’re listening to clients, but may be hearing your inner voice, remaining alert only enough to recognize the moment to respond. By failing to pay sincere attention, thus misinterpreting a speaker’s message.