Authors Posts by Jeff Mowatt

Jeff Mowatt

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This article is based on the bestselling book Influence with Ease by customer service strategist and Hall of Fame motivational speaker Jeff Mowatt. To obtain your own copy of his book or to inquire about engaging Jeff for your team, visit www.jeffmowatt.com.
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You’ve probably heard that when you first deal with potential customers, you should share your elevator speech. I’ve found most of these verbal teasers of what you offer actually reduce trust.

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Conventional wisdom among writers is to assume readers have the intelligence of seventh graders. When it comes to communicating with clients, I believe the opposite is true.

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If your business is down and your enthusiasm is waning during the pandemic, here’s a tip proven to boost revenues and put more spring in your step.

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I agree that it’s helpful and therapeutic to communicate with customers, friends and family during isolation. However, I believe even more important is whether we actually listen during those brief encounters.

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You can gain tremendous trust with customers by simply following these five unwritten rules of customer confidentiality. Ignore them at your peril.

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The key question is what is the most appropriate and profitable salesperson/client relationship?

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You can gain tremendous trust with customers by simply following these five unwritten rules of customer confidentiality. Ignore them at your peril.

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Have you ever wondered how likely people are to recommend you? Are other brokerages hearing about you from your customers and considering offering you a job?

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Dealing with upset customers is like feeding bears. Most will be happy you’re there, but a few will get really ugly if you don’t give them what they want.

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Often, it’s inadvertent comments that put customers off just enough for them to choose your competitor. See if you or your team members ever make these top six selling gaffs.