Authors Posts by Jeff Mowatt

Jeff Mowatt

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This article is based on the bestselling book Influence with Ease by customer service strategist and Hall of Fame motivational speaker Jeff Mowatt. To obtain your own copy of his book or to inquire about engaging Jeff for your team, visit www.jeffmowatt.com.

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You can gain tremendous trust with customers by simply following these five unwritten rules of customer confidentiality. Ignore them at your peril.

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Have you ever wondered how likely people are to recommend you? Are other brokerages hearing about you from your customers and considering offering you a job?

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Dealing with upset customers is like feeding bears. Most will be happy you’re there, but a few will get really ugly if you don’t give them what they want.

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Often, it’s inadvertent comments that put customers off just enough for them to choose your competitor. See if you or your team members ever make these top six selling gaffs.

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Within virtually every organization, employees from different departments will have to interact with one another without having direct authority over them. Keep in mind these five tips.